To upload a video, it must be less than 100 MB and must be one of the following file types: wmv, .mpg, .asx, .mov, .mpeg, .avi, .mp4.If you are having a problem uploading video, it will generally be the file size, a timeout issue, or a combination of the two.On average, most computers and DSL connections will only allow you to upload a video that is 50 MB or less.If your video is the correct size and file type and you are still having issues uploading it, please contact us Including the following information in your message: - Video File Size - The browser you are using (Internet Explorer, Firefox, Safari or Chrome) - Your computer operating system (like Vista, Windows 98, etc.)