We would be more than happy to assist you with any of your eComm questions.If you are running on the old system as a legacy account please contact us HERE.If you are using the new eComm system please contact our brand new eComm team at 619-325-5500, or ecomm@loopd.com. We are available Mon - Fri from 8 AM to 6 PM PST and Sat from 8 AM to 12 PM PST.